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Shipping & Returns

30 Day Money-Back Guarantee | Shipping and Returns

MUST BE 18 (OR THE LEGAL AGE IN YOUR STATE FOR TOBACCO CONSUMPTION) TO PURCHASE ANY PRODUCT(S) FROM THIS WEBSITE

We offer a 30 day 100% satisfaction guarantee. If something in your order was shipped incorrectly, malfunctions or you’re just not satisfied with your purchase we’ll be more the happy to correct, replace or refund any unused item with a smile. Simply send us an email and we’ll take care of it.

If you’re not absolutely ecstatic about your purchase simply email us here within 30 days of receipt for an RMA number and simply return the package to us for refund less shipping and handling.

Shipping Delivery Times

Orders are processed within 24 to 48 hours. Most deliveries take from 2 to 7 days depending on your geographic location from our location in West Texas. International orders can take 14 to 21 days to deliver depending on the customs processing time. All deliveries are traceable with a tracking number that will be emailed once shipped. If you need assistance tracking a package send us an email and we’ll be happy to help.

Returns & Warranty Policy

Please notify us by email of any return request within 30 days from arrival. All returns must be authorized by email prior to returning to us. All returned items will be inspected upon arrival, damaged items, packaging or incomplete items may be nonreturnable or subject to a restocking fee, if any. Specials, one time offers and clearance items are non-returnable. Items missing parts or returned damaged may incur a 25% restocking fee. Buyer responsible for shipping cost for return  shipping. Due to hygienic reasons e-juice may not be returned and is not covered under our 30 day return policy. All returns must be received within 10 days of email date authorizing the return. Returns received after 10 days will void the issued RMA and be sent back to sender.

Free Shipping Policy

Orders over $25 get Free Shipping in United States Only

International Shipping

Canada, AU & UK  – Orders over $50 get Free Shipping

Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Buyer responsible for all customs fees (if any) Email us for special requests.

All hardware is covered under our 30 day return policy – E-juice can not be returned due to hygienic reasons, sorry.

MUST BE 18 (OR THE LEGAL AGE IN YOUR STATE FOR TOBACCO CONSUMPTION) TO PURCHASE ANY PRODUCT(S) FROM THIS WEBSITE

BY USING THIS SITE YOU AGREE TO OUR TERMS AND CONDITIONS

MUST BE 18 (OR THE LEGAL AGE IN YOUR STATE) TO PURCHASE ANY PRODUCT(S) FROM THIS WEBSITE

 

BY USING THIS SITE YOU AGREE TO OUR TERMS AND CONDITIONS

 

FDA Disclaimer: The statements on this web site have not been approved by the Food & Drug Administration. Our products are not intended to prevent, cure, treat, or diagnose any disease. Absolutely none of the statements on this web site should be construed as medical advice. We recommend all people consult a licensed health care professional before starting any health program. E-Cigarettes are intended to be an alternative to smoking, not a cure.

 

E-Juice Facts - Dekang e-juice/e liquid contains Propylene Glycol  and/or Vegetable Glycol, water , flavoring and may contain nicotine. Warning - Nicotine a poisonous and addictive substance. Just as in regular cigarettes. Dekang e liquid products and accessories are only intended for committed smokers of legal smoking age and not by non-smokers, children, women who are pregnant or may become pregnant or any person with an elevated risk of, or preexisting condition of, any medical condition which includes, but is not limited to, heart disease, diabetes, high blood pressure or asthma. If you experience any side effects or possible side effects, stop using the product immediately and consult a physician. Nicotine free products may still have trace amounts of nicotine due to manufacturer environment that also produces nicotine products. If you're sensitive to nicotine we do not recommend you purchase any product from this website. Product may be poisonous if orally ingested. .For their protection, please keep out of reach of children and pets.

 

*Camel and Marlboro are registered trademarks of RJ Reynolds Company and Philip Morris. Logos and images used for illustration purposes only to demonstrate products with “like” or similar taste. NOT made or endorsed by RJ Reynolds or Philip Morris.