Shipping & Returns
30 Day Money-Back Guarantee | Shipping and Returns
MUST BE 18 (OR THE LEGAL AGE IN YOUR STATE FOR TOBACCO CONSUMPTION) TO PURCHASE ANY PRODUCT(S) FROM THIS WEBSITE
We offer a 30 day 100% satisfaction guarantee. If something in your order was shipped incorrectly, malfunctions or you’re just not satisfied with your purchase we’ll be more the happy to correct, replace or refund any unused item with a smile. Simply send us an email and we’ll take care of it.
If you’re not absolutely ecstatic about your purchase simply email us here within 30 days of receipt for an RMA number and simply return the package to us for refund less shipping and handling.
Shipping Delivery Times
Orders are processed within 24 to 48 hours. Most deliveries take from 2 to 7 days depending on your geographic location from our location in West Texas. International orders can take 14 to 21 days to deliver depending on the customs processing time. All deliveries are traceable with a tracking number that will be emailed once shipped. If you need assistance tracking a package send us an email and we’ll be happy to help.
Returns & Warranty Policy
Please notify us by email of any return request within 30 days from arrival. All returns must be authorized by email prior to returning to us. All returned items will be inspected upon arrival, damaged items, packaging or incomplete items may be nonreturnable or subject to a restocking fee, if any. Specials, one time offers and clearance items are non-returnable. Items missing parts or returned damaged may incur a 25% restocking fee. Buyer responsible for shipping cost for return shipping. Due to hygienic reasons e-juice may not be returned and is not covered under our 30 day return policy. All returns must be received within 10 days of email date authorizing the return. Returns received after 10 days will void the issued RMA and be sent back to sender.
Free Shipping Policy
Orders over $25 get Free Shipping in United States Only
International Shipping
Canada, AU & UK – Orders over $50 get Free Shipping
Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Buyer responsible for all customs fees (if any) Email us for special requests.
All hardware is covered under our 30 day return policy – E-juice can not be returned due to hygienic reasons, sorry.
MUST BE 18 (OR THE LEGAL AGE IN YOUR STATE FOR TOBACCO CONSUMPTION) TO PURCHASE ANY PRODUCT(S) FROM THIS WEBSITE
BY USING THIS SITE YOU AGREE TO OUR TERMS AND CONDITIONS
